FAQ | Artists Network TV

Getting Started

How do I sign in/log in to artistsnetwork.com for the first time?

  • Sign in using your already-established ArtistsNetwork.tv User Name and Password; or click on the “Sign-Up/Sign-In” link on the top right corner of the page.
  • Enter your ArtistsNetwork.tv Email Address and Password, along with your First and Last Name, and click “Register.”
  • Check your email and click through to confirm your account and complete the registration process.
  • Upon confirmation, you will be taken to your “My Account” dashboard.
  • Go to “My Workshops” to find your purchased video workshops and online courses.
  • Click on the Go To Subscription or Go To Course link for the product you want to access.
    • If nothing happens, make sure to disable your browser’s pop-up blocker to allow pop-ups from artistsnetwork.com: see notes below on how to do this.

How do I sign in/log in if I already have an artistsnetwork.com account?

  • click on the “Sign-Up/Sign-In” link on the top right corner of the page.
  • Enter your email address and password to log in.
    • You can also use your Google or Facebook account if it’s associated with the same email address.
  • If this is your first time on the new artistsnetwork.com, please see the instructions above to “sign in/log in for the first time” to register your account.

How do I access my video, course, or subscription?

  • Go to “My Courses” to find your purchased video workshops and online courses.
  • Click on the Go To Subscription or Go To Course link for the product you want to access.
    • If nothing happens, make sure to disable your browser’s pop-up blocker to allow pop-ups from artistsnetwork.com.

Pop-up Blockers

  • For workshops and courses on desktop or laptop computers, you will have to allow pop-ups on our website from your web browser. Many web browsers will display a small notification at the top of the page that reads “popup blocked” upon clicking “Go to Course.” Click on this notification to enable popups on our site. This will allow you to view the course.
  • If you do not see this notification, you simply have to navigate to your web browser’s “settings” and disable your popup blocker there, or choose to allow popups on our site.
  • Here’s a list of popular browsers and how to enable pop-up windows on each.

How do I access or download associated materials?

A “Resources” link is viewable in the tabs of many of our videos and courses. Here you can access and download reference images or other information if available.

I forgot my password. How do I retrieve it?

There is a link on all sign-in forms to help you recover your password. Just choose “Sign In” in the top right corner of the browser, click the “Don’t remember your password?” link, and follow the instructions.

I would like to update my new email address.

Once you have logged-in you will be redirected to your “My Account/My Dashboard” page. From here you can enter the new email address that you would like associated with your account.

I would like to update my credit card on file.

Once you have logged-in you will be redirected to your “My Account/My Dashboard” page. Here, on the left side of the screen, you will see a link called “My Payment Data.” From here you can securely enter your new credit card information.

I would like to change my password.

Once you have logged-in you will be redirected to your “My Account/My Dashboard” page. Here you will see a link called “Account Information” on the left side of the screen. From here you can enter a new password to be associated with the account.

How will my subscription be billed?

  • If you purchased a monthly subscription your credit card will be billed on the monthly anniversary of your sign-up date each month until you cancel or your card is declined. e.g., If you signed up July 12th, your credit card will be billed each month on the 12th.
  • If you purchased a yearly subscription your credit card will be billed on the yearly anniversary of your sign-up date each year until you cancel or your card is declined. e.g. ,If you sign up July 12th, 2017, your credit card will be billed again automatically on July 12th 2018.

Can I buy more than one video or course at a time?

Yes. There is no limit to the number of videos or courses you can purchase.

Supported Browsers, Devices & Technology

What Browsers are Supported?

Web Browsers

  • We support the latest version of Google Chrome (which automatically updates whenever it detects that a new version of the browser is available). We support the current and previous major releases of Firefox, Internet Explorer, and Safari on a rolling basis. Each time a new version is released, we begin supporting that version and stop supporting the third most-recent version.

Mobile Browsers

  • iOS 6.0 or higher
  • Android 4 and above

Can I watch my videos on an iPad or tablet?

Our video platform is built to work on all iPads and most other tablet devices. Layouts, scrolling or displays may vary depending on which device you have.

Can I watch my videos on my iPhone or smartphone?

Our video platform is accessible on any smartphone.

Is Internet Access Required?

An Internet connection is required. We recommend that you have a good broadband or network connection for the optimal experience.

Recommended Technology

Minimum PC system requirements:

  • Windows XP, Vista
  • 1GB of RAM or more
  • Color monitor with at least 800×600 screen resolution, 1024×768 recommended
  • Windows sound card
  • Speakers or headphones

Macintosh Minimum system requirements:

  • Mac OS 10.5 and above
  • 1GB of RAM or more
  • Color monitor with at least 800×600 screen resolution, 1024×768 recommended
  • Speakers or headphones

Refunds and Cancellations

What forms of payment do you accept?

We accept all major credit cards.

  • International Orders
    • All credit card charges are automatically transacted in U.S. dollars.
  • Expired Credit Cards
    • Credit cards can expire for a number of reasons ‚ cards expire or can be stolen and reissued. If you are aware that the credit card we have on file is out of date or no longer valid please sign in to your account to update your card details.

How do I cancel a video subscription?

Please contact customer service to cancel your video subscription.

855-842-5267
e-Mail: artistsnetwork@fwmedia.com
M-F 8am-5pm MT

Can I get a refund if I want to cancel my subscription?

Yes. Notify us via email within 14 days of the date you placed your order, and we will refund your full purchase amount. Refunds, including partial refunds, are not granted if you choose to cancel your order beyond 14 days of the transaction date. We can only issue a refund to the same credit card you used when placing your order. To ensure that we can look up your order and account information, please include your full contact information along with the name, address and last four numbers of the credit card you used when placing the order you want refunded. To help us improve our service, please indicate why you wish to cancel your order.

e-Mail: artistsnetwork@fwmedia.com

Audio and Video

Troubleshoot issues with Video

Make sure you can view videos on YouTube with the same device and browser you are using to take these courses.

Desktop or Laptops Browsers

  • Our video will work on any browser that supports Adobe Flash and/or HTML5. The only requirement for viewing Flash content is Flash Player 9 or greater. To check which version of Flash you are running, go to Adobe’s download page. To ensure the best play-back, we typically recommend remaining up to date with your Flash version whenever possible.
  • We also work with all of the major browsers and versions Internet Explorer (7,8, and 9), Firefox, Safari, Chrome, Opera, etc.

Mobile Browsers

  • At this point, there are basically two main methods to view video on the mobile web: Flash and HTML5. Newer Android phones (4.1 and up) and iOS devices, such as iPhones and iPads, support HTML5.
  • Older Android devices have a native playback mode and support for flash. Our videos are designed to seamlessly flip between HTML5 and Flash, based on the type of device and OS detected.
  • We have found the most consistent support on all iOS devices, and Android devices running version 2.2 or later.
  • Blackberry at this point supports neither HTML5 or Flash. As a result, there is not a consistently available way to deliver video via the web to Blackberry devices.
  • Basically, if you can view videos on YouTube or any other major video site, you should be all set.

Troubleshoot issues for Audio

  • Our audio will work on any browser that supports Adobe Flash and/or HTML5. The only requirement for hearing Flash content is Flash Player 9 or greater. To check which version of Flash you are running, go to Adobe’s download page. To ensure the best play-back, we typically recommend remaining up to date with your Flash version whenever possible.
  • We also work with all of the major browsers and versions Internet Explorer (7, 8, and 9), Firefox, Safari, Chrome, Opera, etc.

Mobile Browsers

  • At this point, there are basically two main methods to hear audio on the mobile web: Flash and HTML5. Newer Android phones (4.1 and up) and iOS devices, such as iPhones and iPads, support HTML5.
  • Older Android devices have a native playback mode and support for flash. Our videos are designed to seamlessly flip between HTML5 and Flash, based on the type of device and OS detected.
  • We have found the most consistent support on all iOS devices, and Android devices running version 2.2 or later.

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