FAQ | Paint Along

How do I access Paint Along Workshops?

  1. Log in to ArtistsNetwork.com
  2. Click “Welcome, (your name)!” in the upper right corner of the screen, or the person avatar on mobile.
  3. Go to “My Workshops” to find your purchased video workshops and online courses.
  4. Click on the Go To Subscription or Go To Course link for the product you want to access.
    • If nothing happens, make sure to disable your browser’s pop-up blocker to allow pop-ups from artistsnetwork.com: see notes below on how to do this.
  5. This will take you to your “Watch & Learn” dashboard.
  6. Scroll down to page find the Paint Along course you want to view and click “Start Watching.”
  7. This will take you to the course pages.
  8. The first page of the course will give you the schedule of classes, the description of the course, and instructions on how to access references and find the individual classes.
  9. You can pivot thru the class pages and watch the live demos and recordings here. And you can access references through the Menu/Resources available.

Pop-up Blockers

  • For courses on desktop or laptop computers, you will have to allow pop-ups on our website from your web browser. Many web browsers will display a small notification at the top of the page that reads “popup blocked” upon clicking “Go to Course.” Click on this notification to enable popups on our site. This will allow you to view the course.
  • If you do not see this notification, you simply have to navigate to your web browser’s “settings” and disable your popup blocker there, or choose to allow popups on our site.
  • Here’s a list of popular browsers and how to enable pop-up windows on each.

If you have any questions, please email customerservice@artistsnetwork.com or call us at 855-842-5267. (Service hours of operation: Monday-Friday, 8 a.m. to 5 p.m. MT)

Watch & Learn Dashboard

  • Once you have started watching a Paint Along it will be stored in the “In Progress” tab near the top of your Watch & Learn Dashboard.
  • Once a Paint Along is over and you have gone through each class, your Paint Along will be stored in the “Completed” tab. You can access all references and recordings at any time from this location.
  • If you have started watching a Paint Along and cannot find your Paint Along on the “In Progress” tab, it may be located in the “Completed” tab; click here to check and start watching.

If you have any questions, please email customerservice@artistsnetwork.com or call us at 855-842-5267. (Service hours of operation: Monday-Friday, 8 a.m. to 5 p.m. MT)

What is a Paint Along Workshop?

It is a live, online class that you view on your computer at a specific day and time. Think of it as a workshop right in your living room.

The sessions will be broadcast via Twitch which is a high-quality live stream platform owned by the Amazon company. The online class will stream as high definition for which you will need a fluent internet connection. The classes are live and we utilize live text chatting, where you can ask your instructor questions as well as chat with fellow artists. Type the full statement in capital letters if it is a question or comment to Johannes so it stands out. To activate this option you will need to create a free Twitch account (only new users). Make sure not to include blank spaces while typing in the username and password. The video screen has the option of full screen. The clickable option is at the bottom right of the video screen. There is also a theater mode option that places the chat box next to the video.

Our live events are scheduled on Eastern Standard Time (EST), so if you are in a different time zone, you will need to take scheduling into account — for example 1 PM EST = 12 PM CST, and so on…

In case you do not attend the live sessions, the streaming recordings will be posted right after the class is over. A few days later you will be able to download the recordings and store them locally. Check the student page regularly for updates–instructions for access will be sent with your workshop purchase. All workshop-related materials and links will appear there.

What are the technical requirements for participating in a Paint Along Workshop?

You need a computer and a reliable broadband connection, as well as a Web browser (Mozilla Firefox is recommended for best viewing experience).

You will also want to be connected to the Internet via an Ethernet Cable (available at any computer store) if possible versus wireless connectivity which can cause buffering issues. In case you have not acquired the cable, try to narrow the space from your device to the modem, preferably watch your video in the same room where the modem is located.

A 5mbps download speed on your computer is recommended. Run a speed test here: http://speedtest.net. If you get 5mbps download you are good to go.

You can also watch the class on a large HDTV by connecting an HDMI cable. If it is a Smart TV, you can watch it directly.

What can I do during a Paint Along Workshop?

  • Hear the presenter deliver the workshop (via Internet connection)
  • See visuals from the presenter’s computer (e.g., PowerPoint, web browser, or any document they wish to share)
  • Ask the presenter questions in real time. Type the full statement in capital letters if it is a question or comment to Johannes so it stands out. To activate this option you will need to create a free Twitch account (only new users). Make sure not to include blank spaces while typing in the username and password.

How do I access my North Light Shop account?

Previous Paint Along and North Light Shop customers will need to link your old account with a new Artists Network account and then you’ll be able to access all of your videos, courses, and shop history in one place!

To link your existing account(s), click here and follow the steps below:

  • Register your new account using the same email address from your original account.
  • You can either use your original password or create a new one. **Please note for security reasons, passwords have not been migrated to your new account.
  • Once you have registered, you will receive a confirmation email to complete your account process.
  • Click on the link in that email and then you will have access to your full, consolidated account via My Account on Artists Network.

If you have any questions, please email customerservice@artistsnetwork.com or call us at 855-842-5267.

(Service hours of operation: Monday-Friday, 8 a.m. to 5 p.m. MT)

Paint Along with Artists Network

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